UM’s Samuel Riggs IV Alumni Center is looking for a Front Reception Student Intern!

This student will:

• Serve as the receptionist for the Samuel Riggs IV Alumni Center, specifically the Alumni Association. This customer service position includes greeting and assisting visitors to the Samuel Riggs IV Alumni Center; managing a multi-line phone system; and managing multiple email accounts.  As the first point of contact, this position will be expected to field all inquiries regarding: the Samuel Riggs IV Alumni Center; Alumni Association events, programs and staff; Membership and Giving to the Alumni Association and the University; and all other general Division and University services inquiries.

• Produce general correspondence on behalf of the Alumni Association and the Maryland Fund for Excellence & Alumni Membership department.

• Assist with the distribution of mailings for various programs.

• Understand, navigate and utilize resources to provide excellent service to University constituencies. Resources include, but are not limited to: the University System’s alumni database, SunGard Advance; the Internet; and the internal network drives.

• Serve as an ambassador for the Alumni Association and the University of Maryland, College Park.

Qualifications:

• Excellent organizational skills; should be detail-oriented.

• Ability to multi-task and manage various time-sensitive and spontaneous requests.

• Exude an energetic but professional demeanor when communicating with various audiences, including, but not limited to: University and Alumni Association donors and members, student interns, Alumni Association departments and department heads, administrators from other schools/colleges and campus programs and services, and visitors to the Alumni Association.

• Strong verbal and written communication skills, as well as excellent interpersonal skills.

• Exhibit business professional attire and appropriate conduct.

• Sales skills; the ability to promote and up sell memberships and gifts, accurately record and dispatch membership and gift information to the appropriate processing department, and handle payment in the form of credit card, cash and check.

• Experience working with Microsoft Office, primarily Word and Excel.

• Ability to work in both a team environment and independently.

• Exhibit a broad knowledge of University’s programs and services and strong Terp spirit.

• Support, understand and advocate Alumni Association/University Relations/University goals.

• Demonstrate dependability and maturity; ability to balance and prioritize work and school obligations.

• Previous customer service and administrative experience preferred, but not required.

Work availability must be between 8:30am-5:00pm Monday-Friday, and summer/winter availability is preferred. This is a paid position and is restricted to undergraduate applicants only.

To apply, please send a resume and cover letter to Courtney Feeley at cfeeley@umd.edu by Wednesday, March 5th, 2014.